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Company Name Company Slogan Toku Is aContemporary menswear collections which offers great styling without the designer prices. toku (a division of B.B.K. Inc.) which launched in Fall 2001 succeeds in doing just that. Distinctive fabrics, fluidity Forward Styling,and commitment to detail. toku is characterized by these four. Every garment stands apart and you will always find toku to be new andexicting each season. Toku Is also offering a new line of T Shirts and jeans which are designed and produced here in Los Angeles. Our contact information By email: info@shoptoku.com Business email: admin@shoptoku.com By standard mail: Toku 700 S. Santa Fe Ave. Los Angeles,CA 90021 By phone: 213.627.8823 (between 9 a.m. and 5 p.m. PT) info@shoptoku.com Shipping Orders within the United States are shipped by United Parcel Service or the US Postal Service. Your order will usually ship within 3-7 business days after you receive an emailed confirmation by Toku of your order. Toku does not ship to PO boxes. We will make all efforts to ship your order within 3-7 business days of receipt. During the holidays, our order processing time may increase. Toku charges sales tax for orders shipped to California. Recipients of orders shipped to other states are responsible for complying with state and local tax laws. International Shipping We ship to the United States.For orders shipped outside of the United States, your order will be shipped via USPS Global Priority Mail. Delivery times vary by destination, most orders should arrive within 21 days of shipment. All payments are made in US Dollars. The order total does not include customs duties or international taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your countries import and taxation policies before ordering. Returns 3 REASONS FOR RETURNS: 1. Wrong Size. 2. Wrong Item Shipped. 3. Defective Item. * All returns must be authorized. * To receive authorization for a return, you must contact customer service at support@shoptoku.com to obtain a Return Authorization number known as an RA number, or subject the return to a 15% restocking fee. * All items must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. Also include the original invoice with the RA# written on it. * Please specify the reason for the return on the original invoice. * If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange. Once you receive your Return Authorization number, you must than ship the item(s) back within the specified time period (14 business days) to receive an exchange or the RA# will become null and void. You will be responsible for the return shipping costs. We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund up to $9.99 for return shipping. Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. Include your RA# and original invoice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed. Return to: Toku Clothing Store Attn: RETURNS 700 South Santa Fe Ave. Los Angeles,CA 90021 |